General Terms and Conditions

Imola Mészár, sole trader (registered office: 1119 Budapest, Andor utca 21/C, Hungary; tax number: 59340580-1-33; EU VAT number: HU59340580; registration number: 57362151; hereinafter: “Service Provider”) presents hand-crocheted pieces on its website at https://dragonettecrochet.com (hereinafter: “Website”), makes a free crochet pattern designer available at app.dragonettecrochet.com, and sends a newsletter to those who subscribe to it. The Service Provider does not sell any product or service on the Website.

The main general rules governing these services and the use of the Website are set out in these General Terms and Conditions (hereinafter: “GTC”) to ensure that the use of the Website and of the services available on it runs smoothly for visitors to the Website and for those using its services (hereinafter: “User”).

The scope of these GTC extends to legal relationships arising on the Website and in the Pattern Designer operated by the Service Provider. These GTC are available exclusively in electronic form and can be viewed, downloaded and printed at any time at: https://dragonettecrochet.com/en/terms/

The provisions of these GTC take effect on 10 October 2026.

If you decide to use the Service Provider’s services, or are simply interested in the Website, please read these GTC carefully. Please note that by using the Service Provider’s services after reading these GTC, you accept the terms and conditions set out here.

1. The Service Provider

2. Definitions

• “Website”: the Service Provider’s website available at https://dragonettecrochet.com, including all its language versions.
• “Gallery”: the part of the Website where the Service Provider presents pieces crocheted by its own hands, in photographs and with descriptions. The pieces shown are not for sale.
• “Pattern Designer”: the free, browser-based stitch-chart editor made available by the Service Provider at app.dragonettecrochet.com.
• “User Chart”: a stitch chart created by the User in the Pattern Designer, and any file produced from it with the Pattern Designer.
• “User”: a person who views the Website, uses the Pattern Designer, subscribes to the Newsletter or contacts the Service Provider.
• “Consumer”: a natural person acting for purposes outside their trade, self-employed occupation or business, within the meaning of Section 8:1(1) point 3 of Hungarian Act V of 2013 on the Civil Code (hereinafter: “Civil Code”).
• “Newsletter”: a service whereby interested parties receive, subject to their consent, information by email about the Service Provider’s activities, new pieces, news from the Pattern Designer and new content.
• “Subscriber”: a person who has subscribed to the Newsletter.
• “Contact”: an enquiry sent to the Service Provider via the contact details given on the Website.
• “Work”: a literary, scientific or artistic creation, including in particular the photographs, texts, illustrations and videos published on the Website and on the Service Provider’s social media pages, as well as the Pattern Designer and its example patterns.

3. Principles

The Service Provider provides its services to interested parties lawfully, fairly and in a transparent manner. The Service Provider respects the fundamental rights and freedoms of Users.

4. The Service Provider’s services

The Service Provider makes the Website, the Gallery and the Pattern Designer available to everyone, free of charge and without registration. On the Website, interested parties can subscribe to the Newsletter, and the Service Provider can be contacted electronically via the contact details given under the “Contact” menu item. Nothing can be purchased on the Website or in the Pattern Designer, and no obligation to pay arises from the use of any of the services. The conditions of use of the Service Provider’s individual services are set out in Sections 4.1–4.5 of these GTC.

4.1. Gallery

In the Gallery, the Service Provider publishes photographs of pieces crocheted by its own hands, together with their descriptions (size, yarn used, hook). The pieces presented in the Gallery illustrate the Service Provider’s work; they are not for sale, and the Service Provider does not take orders for them.

The photographs and texts of the Gallery are protected by copyright in accordance with Section 8.

4.2. Pattern Designer

4.2.1. The service

The Service Provider makes a free, browser-based stitch-chart editor available at app.dragonettecrochet.com, with which the User can draw the stitch chart of a crochet pattern and save it as a file to their own device. Use of the Pattern Designer requires no registration and no personal data, and creates no obligation to pay.

4.2.2. Storage of the User Chart

The Pattern Designer keeps the User Chart and the interface settings solely on the User’s device, in the browser’s storage; the User Chart never reaches the Service Provider’s server, and the Service Provider has no access to it and does not see it. The chart being edited and the view are normally kept until the browser tab is closed; the interface settings (notation and chart style, the interface language, the last chosen save format) are kept until the User clears their browser data. The details of this storage are set out in the Privacy Policy and the Cookie Policy.

It is the User’s responsibility to save any User Chart they wish to keep as a file to their own device, using the Pattern Designer’s save function. The Service Provider is not liable for a User Chart lost because the browser tab was closed, browser data were cleared, the browser or the device failed, or the chart was not saved.

4.2.3. Rights in the User Chart

A User Chart created by the User in the Pattern Designer — and any crochet pattern the User develops from it — belongs to the User. The Service Provider acquires no rights in the User Chart and does not use it. The User may use, publish and pass on the User Chart for any purpose, including commercial purposes, on one condition: a User Chart that is made public or handed to someone else, and any pattern made from it, must state that it was made with the Dragonette Crochet pattern designer. How this is stated is the User’s choice; one sentence is enough, for example: “The stitch chart was made with the Dragonette Crochet pattern designer.” The obligation to credit does not apply to a User Chart made solely for the User’s own use.

The User is responsible for ensuring that the User Chart — in particular where it is based on another designer’s pattern — does not infringe the copyright or other rights of any third party.

4.2.4. Rights in the Pattern Designer and the example patterns

The Pattern Designer as software — its source code, graphic design, the drawings of its symbol set and the texts of its interface — is a Work of the Service Provider protected by copyright in accordance with Section 8. The User may use the Pattern Designer for its intended purpose, in their browser, within the scope of these GTC; the User may not copy, distribute, modify or reverse-engineer the Pattern Designer or any part of it, embed it in another service, or burden it with automated bulk requests.

The example patterns available in the Pattern Designer are Works of the Service Provider. The User may freely open and study the example patterns in the Pattern Designer and rework them as the starting point of their own User Chart. The example patterns may not be published, passed on or presented as one’s own in their unchanged or only slightly modified form, whether free of charge or for consideration.

4.2.5. Availability and liability

The Pattern Designer is a tool under development, which the Service Provider provides “as is” and free of charge. The Service Provider does not warrant the continuous, error-free and uninterrupted operation of the Pattern Designer, nor that the Pattern Designer works with every browser and device. The Service Provider may modify the Pattern Designer, discontinue individual features, or suspend or discontinue the service at any time, and is not obliged to notify Users in advance.

The Pattern Designer does not check the crochet-technical correctness of the chart drawn by the User. The User is responsible for the result of any piece made from a User Chart and for the User’s own use of the User Chart; the Service Provider’s liability is governed by Section 6.

4.3. Newsletter

The Service Provider offers a newsletter service so that those interested in its activities are informed by email of the Service Provider’s new pieces, news from the Pattern Designer, and the latest content published on the Website and on its social media pages. The Service Provider does not set the frequency of the Newsletter in advance; it sends a letter when there is something to tell. The Service Provider neither promises nor gives any gift, discount or other consideration for subscribing.

You can subscribe to the Newsletter on the form provided on the Website by entering your email address. To subscribe, interested parties must expressly consent on the form — by means of a checkbox that is not pre-ticked — to the Service Provider sending its newsletter to the address given; the Privacy Policy is directly accessible next to the form. The Service Provider also records the language of the subscription and sends the Newsletter in that language.

After the form is submitted, the Service Provider sends a confirmation email to the address given. The subscription becomes valid only when the link in the confirmation email is opened; without confirmation, the Service Provider sends no newsletter. The Service Provider delivers the Newsletter through the service of SendPulse Inc.; the related data processing is described in the Privacy Policy.

Subscribers may unsubscribe from the Newsletter at any time, without giving reasons, by clicking the unsubscribe link found at the bottom of every Newsletter, or by sending a request to the Service Provider’s email address given in Section 1. Upon unsubscribing, the Service Provider sends no further Newsletter to the Subscriber’s address.

4.4. Social media

General guidelines for our social media pages

On our Facebook, Instagram, Pinterest and TikTok pages, we publish information and images relating to our work, the Pattern Designer and our activities; as a visitor to our social media pages, you may also share your opinion on our work and send us a message.

As a service provider, we consider it essential to operate in accordance with the law and with the community guidelines and terms of use of the respective social media platforms; therefore, as a visitor to our social media pages, you are also required to comply with certain basic standards of conduct, principles and rules. Further information on each social media page is available via the links given in the Privacy Policy.

By using our social media pages, you acknowledge the content of the terms, guidelines and principles referred to above and accept that the standards of conduct set out in them are binding on you. You also acknowledge that, in the event of a breach of those standards, we may apply the consequences set out in the referenced documents and may also take legal action to protect our rights.

As a service provider, we do not tolerate, among other things:

• insulting remarks,
• defamatory statements,
• statements intended to damage a person’s reputation,
• conduct that violates human dignity.

In the event of a breach of the above, we are entitled to delete any unlawful or otherwise objectionable content; in the event of a serious breach, we may report the visitor to the operator of the relevant platform and take legal action.

Should a visitor notice objectionable content on our social media pages, we ask them to report it to us without delay. If, in the course of our good-faith investigation, we find the report to be well-founded, we are entitled to delete or amend the information without delay.

The content on our social media pages is protected by copyright under Hungarian Act LXXVI of 1999 on Copyright (hereinafter: “Copyright Act”); such content may only be used for private purposes. As a visitor to our social media pages, you acknowledge that any use contrary to the law, or any misuse, constitutes an infringement of our copyright and may give rise to criminal or civil liability.

4.5. Contact

Visitors to the Website may contact the Service Provider electronically via the contact details given under the “Contact” menu item of the Website. The Service Provider usually replies to enquiries within 1–2 working days; failure to reply within this period has no legal consequences.

5. Complaints and remedies

Users may submit complaints relating to the Service Provider’s services via the contact details given in Section 1 of these GTC. In handling consumer complaints, the Service Provider acts in accordance with Hungarian Act CLV of 1997 on Consumer Protection.

The Service Provider investigates a written complaint and provides a substantive response within thirty days of its receipt, and ensures that the response reaches the User. The Service Provider gives reasons for rejecting a complaint. The Service Provider retains the record of the complaint and a copy of the response for five years.

If a consumer dispute between the Service Provider and the Consumer is not resolved through discussion with the Service Provider, the Consumer may make use of the following remedies:

Complaint to the consumer protection authority. If the Consumer believes their consumer rights have been infringed, they may lodge a complaint with the consumer protection authority competent for their place of residence (in Hungary, the county or Budapest government office). After assessing the complaint, the authority decides whether to initiate consumer protection proceedings. A list of the competent authorities and their contact details is available at https://fogyasztovedelem.kormany.hu.

Conciliation board. For the out-of-court settlement of a consumer dispute concerning the quality of the service, or the conclusion and performance of the contract, the Consumer may initiate proceedings before the conciliation board competent for their place of residence or habitual residence, or may turn to the conciliation board competent for the Service Provider’s registered office.

The conciliation board competent for the Service Provider’s registered office:

Budapest Conciliation Board (Budapesti Békéltető Testület) Address: 1016 Budapest, Krisztina krt. 99. I. em. 111., Hungary Postal address: 1253 Budapest, Pf. 10. Telephone: +36 1 488 2131 Email: bekelteto.testulet@bkik.hu Website: https://bekeltet.bkik.hu

Depending on the Consumer’s place of residence (or stay), a different conciliation board may be competent to settle the dispute. Contact details of the Hungarian conciliation boards: https://mkik.hu/a-bekelteto-testuletek-teruleti-honlapjai. The contact details and chairperson of a conciliation board may change from time to time; we therefore recommend checking the board’s website for its current details. The Service Provider is obliged to cooperate in conciliation proceedings; for the purposes of this section, submitting a written response also constitutes cooperation.

Consumers resident in another EU Member State may, for the resolution of a cross-border consumer dispute, also turn to the alternative dispute resolution body of their own Member State and to the European Consumer Centres Network (ECC-Net; in Hungary: Európai Fogyasztói Központ, https://magyarefk.hu).

Court proceedings. The User is entitled to enforce claims arising from a dispute before the courts in accordance with the Civil Code and Hungarian Act CXXX of 2016 on the Code of Civil Procedure.

6. Liability

Users use the services provided by the Service Provider (such as the Website, the Gallery, the Pattern Designer, the social media pages, the Newsletter and the contact options) exclusively at their own risk, and accept that the Service Provider — except for liability for breach of contract caused intentionally or by gross negligence, or resulting in loss of life, personal injury or damage to health — is not liable for any pecuniary or non-pecuniary damage arising from such use. Furthermore, the Service Provider is not liable for service disruption caused by the quality, faults or interruption of Users’ internet connections.

The Service Provider’s services are free of charge. The Service Provider has no warranty or liability obligations in respect of the content, operation and availability of the Website and the Pattern Designer, except for damage caused intentionally or by gross negligence. In particular, the Service Provider is not liable for a User Chart lost as described in Section 4.2.2, nor for the result of a piece made from a User Chart as described in Section 4.2.5.

The Service Provider accepts no liability for the conduct of Users. Users must ensure that, while using the services — in particular on the social media pages and when using a User Chart — they do not infringe the rights of third parties or the law, directly or indirectly. Users are fully and solely responsible for their own conduct.

The Service Provider is entitled, but not obliged, to monitor content made available by Users on the social media pages while using the services, and is entitled, but not obliged, to look for signs of unlawful activity in relation to published content.

The social media pages, the Website, the Pattern Designer and the Newsletter may contain links to the websites of other service providers. The Service Provider accepts no responsibility for the data protection practices or other activities of those providers.

7. Data protection

The Service Provider processes Users’ personal data in full compliance with data protection legislation, in accordance with its Privacy Policy.

The Service Provider processes personal data solely for the purpose of the processing, and only to the extent and for the duration necessary. The Service Provider does not process special categories of data.

By accepting these GTC, Users also accept the Privacy Policy; you are therefore asked to read it carefully. The Service Provider’s current Privacy Policy is available at: https://dragonettecrochet.com/en/privacy/

By using the services, Users acknowledge and accept the Privacy Policy.

8. Copyright notice

The Service Provider’s Website and its content — in particular the photographs of the Gallery, the texts, the illustrations, the graphic design of the Website, and the source code, symbol set and example patterns of the Pattern Designer — as well as the content published on the Service Provider’s social media pages and in the Newsletter, are protected by copyright under the Copyright Act. The “Dragonette Crochet” name and logo are the Service Provider’s marks.

No part of the content of the Website or the Pattern Designer may be reproduced, distributed, communicated to the public, adapted or otherwise used without the Service Provider’s prior written permission, except for private use and the use expressly permitted in Section 4.2. In particular, the photographs of the Gallery may not be used to advertise or present another person’s product or service.

A User Chart created by the User in the Pattern Designer is governed by Section 4.2.3: it belongs to the User, and the Service Provider acquires no rights in it.

9. Scope and amendment of the GTC

The Service Provider declares that the GTC are available exclusively in electronic form and are continuously accessible on the Website.

These GTC enter into force on 10 October 2026.

Users are subject to the GTC in force at the time the service is used.

The Service Provider reserves the right to amend the provisions of these GTC unilaterally. An amendment takes effect on publication on the Website. The date on which the current version took effect is shown at the top of this page.

The Service Provider notifies Subscribers of any amendment affecting the Newsletter service 30 days before the amended GTC take effect. The notice includes the provisions affected by the amendment and any newly introduced provisions, where the amended GTC can be accessed, and the date on which the amendment takes effect. Subscribers may, within 15 days of notification, declare that they do not agree with the proposed amendment; in that case, the Service Provider is entitled to terminate the legal relationship with immediate effect by unsubscribing the Subscriber from the Newsletter. If Subscribers raise no objection within the 15-day period, the amended GTC enter into force on the 30th day following notification.

10. Language and governing law

These GTC are available in Hungarian and English. In the event of any discrepancy between the language versions, the Hungarian version prevails.

These GTC and the legal relationship between the Service Provider and the User are governed by Hungarian law, provided that this does not deprive a Consumer resident in another EU Member State of the protection afforded by the mandatory consumer protection provisions of their own Member State.

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Questions about these GTC? Email hello@dragonettecrochet.com. For how we handle your data, see the Privacy Policy; for cookies, see the Cookie Policy.